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Dropbox app won't start on M1 Mac running Big Sur
I just got a new MacBook Air M1 running BigSur. Dropbox does show up in the Finder sidebar and it appears the Dropbox files and folders on my Mac have synced with Dropbox.com. However the dropbox i...
- Thanks for providing the full error-log MikeLV.
Could you please try an advanced reinstall with admin privileges and let me know how it goes?
While at it, please make sure that there's no antivirus or firewall that might be causing issues.
Keel me posted with your progress!
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey there MikeLV & victoriabaum, thanks for posting on our Community and sorry to hear about this.
Could both of you please click on the hypertext from your error message and send us the full error log?
This will help us assist further!
Could both of you please click on the hypertext from your error message and send us the full error log?
This will help us assist further!
Thank you for getting back to me. The error message I receive is at the top of this stream. FYI I have deleted and re-downloaded the installer numerous times and always get the same result. Also shut down and restarted the computer after deleting the installed app and the installer. None of that worked. I am running Mac OS BigSur version 11.4.
You asked for the full error log. It is very long. Here it is:
bn.BUILD_KEY: Dropbox
bn.VERSION: 125.4.3474
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 3c855c8f-1be4-5167-9ada-50e978519c94
pid: 12896
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Mike', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Michael Vaughn', pw_dir='/Users/Mike_1', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Mike', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Michael Vaughn', pw_dir='/Users/Mike_1', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'mike', 'Patty', 'Mike', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'mike', 'Patty', 'Mike', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Mike_1'
appdata: '/Users/Mike_1/.dropbox/instance1'
real_path='/Users/Mike_1/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/Mike_1/Dropbox'
real_path='/Users/Mike_1/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/dp/6dr17q2s32s1p26mmx5tt44m0000gn/T'
real_path='/private/var/folders/dp/6dr17q2s32s1p26mmx5tt44m0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 819, in wrapper
File "dropbox/client/main.pyc", line 6472, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 307, in _wrapped
File "dropbox/client/main.pyc", line 6005, in _init_components_for_account
File "dropbox/client/main.pyc", line 5932, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 275, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 149, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 223, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 597, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__
File "extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"
