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MikeLV's avatar
MikeLV
Explorer | Level 4
5 years ago
Solved

Dropbox app won't start on M1 Mac running Big Sur

I just got a new MacBook Air M1 running BigSur.  Dropbox does show up in the Finder sidebar and it appears the Dropbox files and folders on my Mac have synced with Dropbox.com.  However the dropbox i...
desktop
Dropbox Plus
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    5 years ago
    Thanks for providing the full error-log MikeLV.

    Could you please try an advanced reinstall with admin privileges and let me know how it goes?

    While at it, please make sure that there's no antivirus or firewall that might be causing issues. 

    Keel me posted with your progress!
MikeB2's avatar
MikeB2
Explorer | Level 3
5 years ago

Lori,

 

Yes, the error persists after regular & advanced re-install, and reboots...

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi MikeB2, thanks for the info! 

Would it be okay for me to reach out to you via email, so we can have a closer look into this together? 
  • MikeB2's avatar
    MikeB2
    Explorer | Level 3
    5 years ago

    Absolutely OK.  I assume you can get my email from my account info...

  • MikeB2's avatar
    MikeB2
    Explorer | Level 3
    5 years ago

    Megan 

     

    OK, weird.  After a few more tries, it magically started working...

    (Might be due to temporarily changing an account to administrator, see my next post).

  • victoriabaum's avatar
    victoriabaum
    Explorer | Level 4
    5 years ago

    Lori, et. al,

    I can only get Dropbox to work from going directly to the website, I still cannot get the icon at top of the screen to enter.

    I still get the same "Dropbox can't start" message upon start up.

    Completely baffling and frustrating.

    Thanks, everyone, for their assistance.   I have taken all suggestions and directions, yet am still in this spot.

    Victoria

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Happy Monday victoriabaum, I hope you're doing well! 

    Could you share the precise error with me? 

    You can obtain it by clicking on the blue link within the error message pop-up. This will open a file with the full text of the error.

    Also, have you tried performing an Advanced re-install on your end? 

    Keep me posted.
     

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