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Alex_P's avatar
Alex_P
Explorer | Level 3
4 years ago
Solved

Dropbox Capture doesn't open

Hi all, I've just recently tried to install Dropbox Capture to replace my Loom account, but after installing the app, I do not have the icon in my menu bar, and I cannot find how to record any vid...
Dropbox Capture
Install
  • YoucefDropbox's avatar
    YoucefDropbox
    4 years ago

    Hi everyone!

    Just letting you know that this bug was fixed. So sorry about it again. You can download and install the app from https://www.dropbox.com/capture and it should show up properly on the tray!

    Thank you for your patience 🙏🏽

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey guys, happy Friday to both of you!

 

Can you try connecting to a different WiFi or using cellular data, is possible? 

 

Also, do you have any antivirus / security settings installed on your machine, by any chance? If you do, can you try disabling them temporarily, see if it does the trick? 

gloriaxiawei's avatar
gloriaxiawei
Explorer | Level 4
4 years ago

Hi Megan, I tried connecting to cellular service and still no luck. I'm about to try shut down all programs and try to open dropbox capture and see if it works. I will be back with results shortly.

  • gloriaxiawei's avatar
    gloriaxiawei
    Explorer | Level 4
    4 years ago

    Shut down all programs and tried, still no luck. It works fine on my PC! Thank you.

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