Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

michallbanas's avatar
michallbanas
Explorer | Level 4
4 years ago
Solved

Recent files in Dropbox Capture

Hello Dropbox team 👋, 

 

I noticed today that I'm not able to open recent files on capture.dropbox.com. It stucked in loading like this. Are there som problems with Capture or it can be something on my side? I tried different browsers, but nothing worked. 

Dropbox Capture
Error Messages
Web

5 Replies

Replies have been turned off for this discussion
  • michallbanas's avatar
    michallbanas
    Explorer | Level 4
    4 years ago

    Update: it is also happening on desktop app
    Still loading with no results. 

    v78.0.2

     

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey michallbanas, sorry to hear about this.

     

    Have you tried clearing your browser's cache or an incognito window at all since you first noticed this?

     

    Also, could you try rebooting your computer and router and let me know how it goes?

     

    Thanks so much!

  • michallbanas's avatar
    michallbanas
    Explorer | Level 4
    4 years ago

    Yep, tried everything you mentioned, but nothing worked. Don't know if it helps to you, but this is what I see in the browser's console when capture.dropbox.com is loading. 

     

    . 

  • michallbanas's avatar
    michallbanas
    Explorer | Level 4
    4 years ago

    So this is what I tried so far:

    - different browsers

    - incognito mode

    - different computer (for the same account)

    - delete cache

    - flush dns cache

    - restart router

    - reinstall app

    - disconnect and reconnect app to dropbox

     

    It is a mistery to me  👀

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!