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sbacuemo's avatar
sbacuemo
New member | Level 2
3 years ago

Dropbox Capture screen recording skips and buffers upon playback

When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it ...
desktop
Dropbox Capture
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi sbacuemo, thanks for bringing this to our attention.

 

Is this occurring on anything you're trying to record, or only on specific apps or areas of the screen?

 

This will help me to assist further!

  • sbacuemo's avatar
    sbacuemo
    New member | Level 2
    3 years ago

    It's happening with anything I record. The Dropbox Capture sits in my windows tray - when I take any screen record with it, I get these skips. I tried recording something in Google Chrome, and just now I tried recording my desktop. Same skipping / buffering.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Do you have any other apps that could be running at the same time and affecting the performance of the app during its recording?

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