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Forum Discussion

sbacuemo's avatar
sbacuemo
New member | Level 2
3 years ago

Dropbox Capture screen recording skips and buffers upon playback

When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it ...
desktop
Dropbox Capture
windows
Roscoe1's avatar
Roscoe1
Explorer | Level 4
3 years ago

Hi Megan, 

I'm having the same problem. 

I have a brand new very powerful Dell XPS desktop running Windows 11. 

I'm also on a fibre internet connection, with >160GB download and 37GB upload speeds (just tested now).

The Capture facility is unusable as the audio stutters, especially at the beginning.

Why should the browser matters, as i have the Capture app downloaded on my desktop?

Can you help, as at the moment, I'll have to explore other options? 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to see you're having issues with the Dropbox Capture app, Roscoe1.

 

Have you tried any troubleshooting steps, like restarting your computer, uninstalling and reinstalling the Capture app, etc. to see if they help?

  • Roscoe1's avatar
    Roscoe1
    Explorer | Level 4
    3 years ago

    Hi Hannah, thank you for your very quick reply. I was doubtful, but in the end I did uninstall and re-install the Capture app, and it is now working absolutely fine, not stuttering or dropouts, even on the 1080p and 4k quality settings. I'll test again tomorrow and report back here if the problem comes back, but at the moment it's looking good! Thanks for the suggestion. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Not a problem, Roscoe1!

       

      I'm glad to see it's working now and of course, if you do come across any other issues, please let us know.

       

      Have a wonderful day!

      • sbacuemo's avatar
        sbacuemo
        New member | Level 2
        3 years ago

        Hi Hannah, I made the original post and am coming back (I stopped getting notifications on the thread).

         

        I just uninstalled and re-installed, then restarted. Still having skipping/buffering issues.

         

        I'm just recording something on my chrome browser (I'm recording the whole screen). Nothing else is running on my computer. Any ideas?

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