Dropbox Capture screen recording skips and buffers upon playback

Not a problem, Roscoe1!

I'm glad to see it's working now and of course, if you do come across any other issues, please let us know.

Have a wonderful day!

Hi Hannah, I made the original post and am coming back (I stopped getting notifications on the thread).

I just uninstalled and re-installed, then restarted. Still having skipping/buffering issues.

I'm just recording something on my chrome browser (I'm recording the whole screen). Nothing else is running on my computer. Any ideas?

I gave up getting this to work on a PC, and waiting for Dropbox to fix it. I am using Capture on Mac OS without issues.

Hi sbacuemo, could you share with me the version of your Capture app, and ensure that your Chrome browser is up to date too? 

I'm getting very frustrated with Capture on Desktop. I have a brand new PC running windows 11 and have uninstalled and reinstalled Capture. The sound is garbled every time. I can see from the thread that this has been an issue for a while. Is there still no fix?

Hi there Tim_CiG, sorry to hear about this.

Could you please clarify the version of the Dropbox Capture app on your computer as shown in your taskbar?

Also, does this issue occur when doing an audio recording or a screen recording? 

Looks like 103.9.0 . It is a brand new install on a new machine. 

Sorry. On you second question. I havent tried audio recordings. I don't have a need for audio only recordings. I downloaded another capture tool and the AV is perfect. Capture is just simpler if I can get it to work. 

Hi Hannah/Megan/Walter DB staff, and others, 

Update : I thought everything was good to go after the re-install of the capture app. But the audio does keep dropping, just less than it was pre- re-install. 

I have pro DB account, and love the convenience of the capture app, if I could rely on it. 

I have had to use an alternative, but if DB is able to rectify the issues, I'll be right back. 

Hey all! Karan from the Dropbox Capture team here. We're actively looking to resolve this Windows recording issue-- thank you for all the feedback, as it helps us diagnose what is going on.

As a workaround in the meantime-- if you take a 'Screen+Cam recording', instead of just 'Screen recording', this should fix the audio/choppiness issue. In this recording, you'll have a facebubble that shows your webcam in the corner. If you'd like to hide this, you can select a part of your screen (rather than full screen) and then drag the bubble away from the selected recording area -- this way it won't be in the final video output, but the audio should work correctly.

Apologies for the issue, and hopefully the workaround above can temporarily help while we resolve this issue.

HI Karan, I have been using the screen + cam for most of the captures, and having the audio dropouts. so that work around is not a workaround for us. Wishing you luck in resolving. 

Is there any solution to this? My videos keep skipping after recording.

Hi Karan, just a note to say this workaround doesn't work, at least for me, tried using dropbox capture again the other day,  but still dropping out, so back to Vimeo. I want capture to work, it would be handy. 

Did you manage to fix it?

Hi everyone! Hope you’re all doing well, and Happy New Year.

Can you please try the following steps, and let me know if any of them seem to help?

1. Uninstall and reinstall Dropbox Capture

2. Disable audio enhancements

3. Create screen + camera recordings - does the issue persist when your camera is both On and Off?

Seems like Disable audio enhancements fixed it. 

I was wrong. Back to Loom I guess.

Hi Karan, i was hopeful and tried this, but still doesn't work, lots of dropouts, so still totally unusable. Thanks for trying. So back to vimeo again. 

Hi Nancy, tried this, was hopeful, but still terrible drop outs. Thanks for trying. Back to vimeo for now. Hope you can fix it.