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Forum Discussion
Dropbox Capture screen recording skips and buffers upon playback
When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it - that does not help. I've uninstalled and reinstalled Dropbox Capture - that doesn't help. Cleared my cache too, that didn't fix it. I'm using Windows 11 on a PC, and other screen recording software does not do this (Loom, the native Microsoft screen record software, etc). The capture feature works just fine for still images so there is only a problem with screen recording. I've been using Dropbox Capture for a few months since it was in beta--this was not a problem about a month ago. Anyone have a solution?
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- Megan
Dropbox Community Moderator
Hi jsonderg, I see where you're coming from, and we'd be happy to check on our end, however we'd need to identify if this is a browser specific issue, or if it's an actual issue with Capture.
When you have a moment, please feel free to give it another go, on a different browser, and let us know what you find. Thanks!
- I didn’t try another browser on the PC. I suggest Dropbox performs testing.
I have the same problem. Capture v97.6.0. Windows Laptop with evo i7. MS Edge browser. Have done two screen recordings and the audio is very much messed up.
- Jay
Do you have any other apps that could be running at the same time and affecting the performance of the app during its recording?
It's happening with anything I record. The Dropbox Capture sits in my windows tray - when I take any screen record with it, I get these skips. I tried recording something in Google Chrome, and just now I tried recording my desktop. Same skipping / buffering.
