Forum Discussion

MethylOrange's avatar
MethylOrange
Explorer | Level 3
4 years ago

Dropbox causing screen flickering / no response in Windows 11

I have a fresh installation of Windows 11 which after a few weeks' use has started flickering and not responding for a few seconds, and this happens every few minutes. On occasion I get a beep then f...
desktop
Setting up the apps
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi MethylOrange, welcome to our Community!

Interesting behavior there. Can I ask what version of the desktop app you have installed? 

You should be able to hover your mouse over the little Dropbox icon next to your WiFi and find it there. 

Also, does the flicker happen on your entire screen?

Let me know, and we'll take it from there.
MethylOrange's avatar
MethylOrange
Explorer | Level 3
4 years ago

Both screens flicker (apart from Taskmgr) and the whole PC is unresponsive for a few seconds.

 

Since yesterday when I disabled "Badge" it has been good as gold.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi MethylOrange, how was your day? I hope you're doing well!

    Would you mean me to reach out via email in order to look into this more closely? 
    • MethylOrange's avatar
      MethylOrange
      Explorer | Level 3
      4 years ago

      Megan  Feel free to reach out - I'll be there.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!