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Robert F.41's avatar
Robert F.41
Helpful | Level 6
3 years ago

Dropbox changed location, now lots of "conflicted copies".

A couple of days ago Dropbox updated itself by moving my Dropbox files to ~/Library/CloudStorage/Dropbox.  Ever since then, I'm seeing all kinds of duplicate folders that have "conflicted copy" in the file name.  This wasn't happening prior to this change.  Before this, everything was running smoothly and my Dropbox files were always being synced across my two computers.

 

What's going on here?  It seems like Dropbox has broken my file system and I'm unsure of which copy of each folder I should be saving, the original or conflicted copy.  What do we do?

desktop
Setting up the apps

13 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Stuart M.12, thanks for taking the time to post your feedback about this.

     

    I will make sure your comments are passed along to our team and if you need anything else, please let us know.

  • elmeida's avatar
    elmeida
    New member | Level 2
    3 years ago

    I have also been experiencing the NIGHTMARE that DropBox has created.  All my paths have been altered and software that depends on consistent paths for hundreds of linked files is now unable to open properly due to this change.  Talking to support they just brushed it off.

     

    WHY DID YOU HAVE TO CHANGE WHAT WAS NOT BROKEN!!!!  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey elmeida - sorry to hear you're having issues with this. 

     

    Can you let us know some additional information so that we can assist further? 

     

    For example,  what is your device's OS version and the version and status of the Dropbox desktop app installed there as well? 

     

    Also, since you got in touch with our support team too, could you share your ticket ID so that we can look it up in our system?

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