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Dropbox.com folders slow to open and access
I've been a user for years without issue. Mostly, I access shared folders by logging in online rather than syncing to a device because I work with a lot of people and a lot of files.
A few months ago, this become a huge problem. It doesn't matter what computer/device/location/internet service/browser I use, the folders open really slow. If the folder structure is many folders deep, it could take several minutes for me to reach the file I need to access. Just this morning, a file that was 6 folders deep in the hierarchy took just shy of 3 minutes to reach. ...before this issue, I could have gone 15 folders deep in seconds.
I have two separate dropbox accounts (personal and business), both are doing this from all locations/browsers/devices.
Things I've tried:
Use different devices
Use different browsers on the various devices
Cleared my cache and cookies on all devices
Turned off all security/firewall monitoring to see if Norton was causing the issue
Turned off all browser add-ons/extensions/themes to see if one was interfering
Tested it at a friends house who uses a different internet service provider
Uninstalled dropbox app from my computer thinking maybe it was creating a sync conflict
Anyone have any other suggestions?
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- Jay
Dropbox Community Moderator
Hi DMJS, thanks for bringing this to our attention.
Did you perform an advanced reinstallation of the app using these steps?
As you've done all the know steps to resolve this behavior, there isn't much else we can suggest.
If you have any further queries, feel free to message back.
I haven't but will try it this afternoon.
Just a quick update. I tried the advanced reinstallation of the app and that didn't help either.
I guess I'll have to learn patience. lolHey Nancy. I tried Chrome and Firefox on my phone - the same slowness. I have not installed the app on my phone since I log into the accounts online to access everything.
If it worked on my phone but not the desktop or laptop, I would 100% blame Norton 360 since it has jammed up my computer before, but since I get the same results using the phone, I really am at a loss as to what could be causing it.Walter - Firefox incognito with no extensions or plugins running works perfectly!
I did that as a first step, but will try it again.
