Forum Discussion

JohnnyMx2's avatar
JohnnyMx2
New member | Level 1
1 year ago

Dropbox desktop app can't connect after a Windows 11 update

After Win11 update to 24H2, Dropbox app on laptop stop connecting, I need to use web version, but desktop app not connects any more. Checked forums, firewall and antivirus but no solution yet. I ha...
desktop
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey aalves, let's jump right into this!

Would you mind clarifying the version of the Dropbox app that you're using? 

Have you also checked the firewall and proxies on your machine, using the steps mentioned above in this thread?

Let me know more, and we'll take it from there!

aalves's avatar
aalves
New member | Level 1
1 year ago

reinstalled twice.  the version on the installer is 214.4.5217 and it is the current one on the website.  the app won't open (perpetual "connecting" as the other users have experienced), so i can't confirm the version aside from what it says on the installer.  the firewalls all have boxes clicked for dropbox.  proxies set to auto.  what else to try?

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