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Solved
Cannot connect to Dropbox during desktop installation
Hello,
I'm running a PC with windows 8.1. Dropbox has been running fine for years
Today I had to uninstall dropbox and when I tried to reinstall it, (after cleaning up de leftovers). I got stuck on a pretty blue logo going around after logging in while the greyed-out Dropbox icon in the taskbar reads "waiting to be linked to a dropbox account".
I've been all day uninstalling, reinstalling, doing advanced re-installation as per your instructions, etc. to no aval.
I've gone through every single post in the search results below:
Search - Dropbox Community (dropboxforum.com)
Please, don't give me the same instructions again. I am really frustrated because I have no way to work with my collaborators.
I hope you can help me.
I found the problem ...
The screen saying "Upgrade to Plus" that appears after signing in during installation, draws the attention to the offer to upgrade and I didn't realize that above that it was saying that I had reached the number of devices allowed. I had a couple of old devices, I removed them and I was able to complete the installation.
Thanks for trying to help but maybe add that situation to your list of things to try 🙂Juan
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- Hannah
Dropbox Community Moderator
Hey Palosanto, thanks for bringing this to our attention.
Connection issues usually have to do with some kind of security app you might have, like an antivirus, a firewall, etc.
Do you have any of those apps and does it help when you temporarily disable them?
Keep me posted.
Hanna,
Like I said I read all the posts and suggestions for hours. Antivirus is disabled, firewall permissions are correct, I've even disable with the same result.
This is a real problem ...The only thing closer to a solution is in this post, go to page 6 at the bottom, but this was done with a Mac, I have a PC and I don't know how to do the same
After installing and logging in, I skip the offer to "Upgrade to Plus" and I land in the blue spinning logo forever.
In the taskbar, the icon is gray and hovering over it displays the attached text.This is a real problem, what am I supposed to do!
I really need help here ...- Megan
Hi Palosanto, one more thing I'd like to ask.
When you download the app through our website, are you signed into your Dropbox account online?
In case you're not, can you try to sign in on the web, and then go through the same installation process to see if that does the trick for you?
Same result and I'm right in my account online open in my browser ... 😡
I found the problem ...
The screen saying "Upgrade to Plus" that appears after signing in during installation, draws the attention to the offer to upgrade and I didn't realize that above that it was saying that I had reached the number of devices allowed. I had a couple of old devices, I removed them and I was able to complete the installation.
Thanks for trying to help but maybe add that situation to your list of things to try 🙂Juan
