Forum Discussion

JohnnyMx2's avatar
JohnnyMx2
New member | Level 1
2 years ago

Dropbox desktop app can't connect after a Windows 11 update

After Win11 update to 24H2, Dropbox app on laptop stop connecting, I need to use web version, but desktop app not connects any more. Checked forums, firewall and antivirus but no solution yet. I ha...
desktop
sync
windows
JohnnyMx2's avatar
JohnnyMx2
New member | Level 1
12 months ago

Hi Megan,

Still me with same issue, keep without connecting and sync my files.

I have been forced to used my backup laptop to work on those dropbox files, this one I denied the Win11 update, but is not very practical because I cannot have my files sync in all my computers that use for work. Do you have any advance on this? no communication with Windows on this?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey aalves - sorry to hear this persists for you. Do you happen to have security software installed on your computer? If so, could you temporarily disable them and let us know how it goes? 

Apart from that, you could try another network too, if possible. 

As for you JohnnyMx2, could you please clarify if you were able to use the app normally on Windows Safe mode and approximately how many files you're trying to sync to your device? 

 

  • aalves's avatar
    aalves
    New member | Level 1
    12 months ago

    Microsoft Defender only...as set by my employer with "Tamper protection" on.  No other network here.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hey aalves, a few hours ago a new version of the Dropbox app was released; can you update it on your computer to see if that helps?

      • aalves's avatar
        aalves
        New member | Level 1
        12 months ago

        No.  Doesn't work.  Now getting a "no internet connection" "your computer is currently offline.  Please check your network settings." message from Dropbox.  I have tried everything I can find online for this error too and it won't load.  getting frustrated as I use Dropbox for work.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hi from me too, aalves. Just to clarify, did you have Microsoft Defender temporarily disabled and the issue still remained?

      • aalves2's avatar
        aalves2
        New member | Level 1
        12 months ago

        I was unable to disable due to org settings.  I ended up reinstalling the whole operating system which was unfortunate but worked

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