Forum Discussion

JohnnyMx2's avatar
JohnnyMx2
New member | Level 1
2 years ago

Dropbox desktop app can't connect after a Windows 11 update

After Win11 update to 24H2, Dropbox app on laptop stop connecting, I need to use web version, but desktop app not connects any more. Checked forums, firewall and antivirus but no solution yet. I ha...
desktop
sync
windows
aalves's avatar
aalves
New member | Level 1
12 months ago

Microsoft Defender only...as set by my employer with "Tamper protection" on.  No other network here.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey aalves, a few hours ago a new version of the Dropbox app was released; can you update it on your computer to see if that helps?

  • aalves's avatar
    aalves
    New member | Level 1
    12 months ago

    No.  Doesn't work.  Now getting a "no internet connection" "your computer is currently offline.  Please check your network settings." message from Dropbox.  I have tried everything I can find online for this error too and it won't load.  getting frustrated as I use Dropbox for work.

  • aalves's avatar
    aalves
    New member | Level 1
    12 months ago

    Doesn't help.  I have tried everything I can find online.  Getting a "no network connection" message now from Dropbox now.  Still stuck in the "connecting" stage.

  • mitgeek's avatar
    mitgeek
    New member | Level 2
    12 months ago

    I too tried the new build version 215.4.7202 and get the similar response - trying to connect to internet perpetually.   

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hey mitgeek - sorry to hear this persists for you. 

      I can see that you're in direct communication with an expert from our team so I'd recommend getting back to them with this piece of information as they'd be better equipped to help further at this point. 

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