Forum Discussion

JohnnyMx2's avatar
JohnnyMx2
New member | Level 1
2 years ago

Dropbox desktop app can't connect after a Windows 11 update

After Win11 update to 24H2, Dropbox app on laptop stop connecting, I need to use web version, but desktop app not connects any more. Checked forums, firewall and antivirus but no solution yet. I ha...
desktop
sync
windows
aalves's avatar
aalves
New member | Level 1
12 months ago

I'm back.  Reinstalling the operating system worked for a day but now I'm back to the same problem again.  I need a permanent solution or I will have to cancel Dropbox.  Perpetual "connecting."  Can't use the app in Windows 11.  What's the solution? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Thanks for the update, aalves.

    At this point, I would suggest reaching out to our support team directly, because they have access to account specific info, which we don't here on the Community.

    They'll be able to assist you further, but please share your ticket number with us, so we can keep an eye on it from our end as well.

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