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Forum Discussion
Dropbox Desktop App crashing on Windows 8
I have several users who are noticing that their Dropbox App completely crashes on Windows 8 and they are off line. We have tried to restart the app and nothing happens. Only solution is to reinstall dropbox on top of itself. I have performed this several times, but today I had a user that required this step again (3 hours after the first reinstall) we have several hundred gigs of data on each users machine, so wiping and reinstalling is a last stop for us.
Any suggestions to what is causing this?
Hi Mike R. we checked your error logs and it looks like Dropbox on your machine might be running into a bug that was fixed in later builds - can you try the newer build at https://www.dropboxforum.com/hc/en-us/community/posts/203362409-Experimental-Build-3-9-31 and let us know if that works for you?
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The same issue is happening with me. my dropbox keeps crashing, in the Even Viewer I see Event ID 1000 and it's saying Faulty Application poitning to the dropbox.exe
Has there been a fix for this yet? Seems like a common problem.
I'm also having this problem...
Typically, I notice that my files aren't up-to-date and that dropbox isn't running (although I never closed it). When I restart dropbox, it says 'starting' for some time...maybe five minutes or so and then the icon just disappears. No crash notice, just quits silently.
Running 3.6.7
Also is a problem for me on v3.8.5, with the dropbox silently crashing, no error messages.
Ritu V.Dropbox Staff
Hi Mike R. we checked your error logs and it looks like Dropbox on your machine might be running into a bug that was fixed in later builds - can you try the newer build at https://www.dropboxforum.com/hc/en-us/community/posts/203362409-Experimental-Build-3-9-31 and let us know if that works for you?
Hi Ritu,
About a half hour without crashes so far, looks like the experimental build works, thanks!
for me it works. still running after one hour.
previuosly dropbox silently crashing with no error messages after few minutes
:-)
John L.2Hi Mike and Marius,
Did the crashing only start after updating to version 3.8.5?
--John
Hi all
No. I tried to solve it upgrading at 3.8.5 but it didn't work.
Sorry, I don't remember the other but for sure it was previous to 3.8.x (maybe 3.6.?)
I started to have problems one week ago (more or less), maybe windows updates?
marius
p.s.
(dropbox service still alive, syncronising)
i have some data from the windows event viewer:
LAST ERROR:
Nome dell'applicazione che ha generato l'errore: Dropbox.exe, versione: 3.8.5.0, timestamp: 0x55a84cd3
Nome del modulo che ha generato l'errore: MSVCR120.dll, versione: 12.0.21005.1, timestamp: 0x524f7ce6
Codice eccezione: 0xc0000005
Offset errore 0x0000f20c
ID processo che ha generato l'errore: 0x1960
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d0ca29c1d84ee3
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
Percorso del modulo che ha generato l'errore: C:\Program Files (x86)\Dropbox\Client\MSVCR120.dll
ID segnalazione: 75c081c2-361d-11e5-bed4-60a44ce6207f
Nome completo pacchetto che ha generato l'errore:
ID applicazione relativo al pacchetto che ha generato l'errore:
