Forum Discussion

Nicolas Miranda's avatar
Nicolas Miranda
Helpful | Level 5
10 months ago

Dropbox desktop app locks file explorer and syncs already synced files on Windows 10

Since the last update, whenever I open the Dropbox app it hangs the explorer syncing files that were already synced and takes forever to complete. Upon the app starts there is always 4-5 files syncin...
desktop
sync
windows
Nicolas Miranda's avatar
Nicolas Miranda
Helpful | Level 5
10 months ago

Hi Hannah, The issue still persists and I think the problem is in the indexing process from the last update. The previous version didn't index already indexed files on every app start. 

This issue has to be looked as independent of the device used, it's clear that the Dropbox indexer optimization is not on point. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey Nicolas M.1 - thanks for the update on this. 
If you'd like to investigate a bit further, I'd recommend getting in touch with our support team as they'd be better equipped to help with account and device specific information.

In case you already have a ticket with us, please share its number with us here so that we can look it up in our system too. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions