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Simran97's avatar
Simran97
Helpful | Level 6
3 years ago
Solved

Dropbox desktop app not logging in - MacBook

I recently joined Dropbox and am able to use the web version without any problem However, the desktop app doesn't seem to be working on my MacBook at all. It keeps trying to log in, and the loadin...
account access
desktop
Mac
  • Simran97's avatar
    Simran97
    3 years ago

    Hi Andrea, 

     

    I have figured out on how to resolve this issue and the app now seems to be working fine on my laptop.
    All you would have to do is
    1. Uninstall your Dropbox application
    2. Ask your Admin to remove your account from the business team and transfer all your files to their account.
    3. Once that is done, let them have you added back to the team. You would get an email saying the person has invited you to a folder on dropbox.
    4. Download the app through the steps that it take you through.

    Let me know if this worked for you as well.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me as well, Simran97!

 

Just to clarify, did you also try Jay’s suggestion above, and performed an advanced reinstall?

Simran97's avatar
Simran97
Helpful | Level 6
3 years ago

Hi Nancy, 


I have tried to follow the instructions in the link for advanced resinstall, however, I am not sure I got it right. 
I am not much of a tech savvy and I was not able to follow the steps for the terminal application. 
Is there anyway someone from the team could support me via team viewer? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Simran97, if you’ve tried our offline installer via this link, and it didn’t work, can we log a ticket for you instead, and message you to this email address?

    • Simran97's avatar
      Simran97
      Helpful | Level 6
      3 years ago

      Hi Nancy, 

      Yes please.
      I actually already have a ticket, however, I still am not able to access the desktop app.

      Would appreciate any help that I could get to get this started. 

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks, Simran97! I was able to locate your ticket in our system. 

         

        I’ve also left an internal note with your convo here for our team to see. Please review their latest email, when you can, and reply back to them.

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