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LisaBee's avatar
LisaBee
Helpful | Level 5
5 years ago
Solved

Dropbox desktop app (NOT S mode)

Everytime I  try any link to download the dropbox desktop app, the only file I get is for S mode.

I am NOT running in S mode. How do I get the regular desktop app for Windows?

Every location I've been to results in the following file:

   dropboxInstaller.exe  (658 KB)

Anyone who can point me in the direction of the desktop app that is NOT the one for S mode; I'd be so greatly appreciative! 🙂

I've tried installing from the dropbox acct, from dropbox.com/install, from dropbox.com/downloading . . . all of these result in the installer for "S" mode. Where can I get the installer for "NOT S mode"?

Thanks!

  • Hi Walter -- thanks for the quick response. I did previously find a similar link somewhere, but didn't get a successful install. Then, after over 10 install/uninstalls and several reboots, the small file did finally work. I tried so many different things, there's really no telling what exactly made it finally successful. Except that I did have a few friends watching me on zoom, and that always seems to make a difference when someone's actually watching! 😉  But I will say that there are quite a handful of people out there who have posted that they had the exact same issue. The file would only install S Mode, and then after lots of tinkering, it finally installed correctly. I don't know that anyone has been able to post a definitive solution as to what exactly caused it to finally work. Hopefully, if someone else sees this post, they'll give your download a shot before spending hours/days trying to figure out why they can only get S Mode installed.

15 Replies

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  • NEShipley's avatar
    NEShipley
    New member | Level 2
    3 years ago

    Hi Walter,

     

    Would you please share the link again?  I just got a surface pro x with windows 11 (not s mode) and it will only let me download Dropbox lite.  

     

    Many thanks,

    Noelle

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi NEShipley, I hope you're doing well! 

     

    If the device isn't in S mode, then you should be able to download our stable version using this link.

     

    Let me know if you face any issues, or have any questions! 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago

    NEShipley wrote:

    I just got a surface pro x with windows 11 (not s mode) and it will only let me download Dropbox lite.


    The Surface Pro X uses a Microsoft SQ processor which is an ARM-based processor. The Dropbox desktop application is not yet compatible with ARM-based processors. They're working on a Beta release but there's no ETA at the moment. You can follow this thread for more information.

  • NEShipley's avatar
    NEShipley
    New member | Level 2
    3 years ago
    Just wondering, how late my have they been working on it.

    Thank you for getting right back to me.
  • NEShipley's avatar
    NEShipley
    New member | Level 2
    3 years ago
    Is it the same for a Surface Pro X with ARM processor?

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