Forum Discussion

jason_aubrey's avatar
jason_aubrey
Explorer | Level 3
3 months ago

Dropbox desktop app will not stay installed on laptop on Windows 11

Dropbox app is not available after restart despite numerous re-installs, advanced reinstall, disabling firewall. App is only functional when opening and signing into dropbox website, select INSTALL...
desktop
Install
windows
jason_aubrey's avatar
jason_aubrey
Explorer | Level 3
3 months ago

Personal computer

No proxy or VPN

Router/ISP settings are not restrictive and the desktop is running on the same network

Running Windows defender but have white listed Dropbox.  Attempted to completely turn off with no resolution of problem

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey jason_aubrey​!

    You did a great job with the initial troubleshooting steps. I'm going to need some account-specific info in order to look closer into this. 

    I just sent you an email in order for us to investigate further. Reply back to me, and we'll take it from there. 

    Thanks!

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