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Dropbox desktop app won't connect to the internet after enabling private relay on Mac OS
After enabling private relay on macOS, I have noticed that Dropbox does not connect to the internet after rebooting. It gets stuck on: reconnecting to the internet, this may take a moment. However, I...
Looks like Dropbox issue. All other apps work with private relay, but not Dropbox.
- Nancy
Dropbox Community Moderator
Hey Umair R., since this is related to the interference between Dropbox and a third-party app, I’m afraid there’s not much we can suggest here.
I’ll leave this thread open though, in case another user has found a workaround to make the two work seamlessly together.
Hi Nancy,
Private relay is not a third party app. It is built into MacOS and every other apps work fine with it being enbaled. But Dropbox has some issues. Would it worth speaking with the engineering to see whether they see an underlying issue?
- Nancy
Hey Umair R.! I double checked this with our team in the meantime, and they also mentioned that this is mostly related to Apple rather than Dropbox (since the app is working normally otherwise).
A few more steps you can try in the meantime are these ones:
Add Dropbox to Firewall Exceptions:
- If disabling Private Relay isn't a long-term solution, you may need to configure your firewall to allow Dropbox access.
- Check your firewall settings and add Dropbox as an exception.
Check Dropbox System Extension:
- Open Dropbox, click your avatar, then Settings, then General.
- Ensure the "Dropbox system extension" toggle is set to "On".
If these don’t work either, I’m afraid you’ll need to contact Apple’s customer support directly for further assistance.
