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Federico10's avatar
Federico10
Explorer | Level 4
2 years ago

Dropbox doesn't start up automatically after updating my Mac to Sonoma 14.3.1

Hi. I have a macOS Sonoma 14.3.1 and I recently updated it. Since the update, when I turn on the computer, Dropbox does not start automatically; I need to click on the dropbox app icon, and then it s...
desktop
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome to our forum, Federico10! 

 

Can you clarify the app version of the Dropbox app you’re running on your device? 

 

Also, did you uncheck - recheck the "Start Dropbox on system startup” in your app preferences and it didn’t help, or do you mean that the option was always selected there? 

 

Finally, have you also tried an advanced reinstall or just the basic one? 

 

Let me know, and we’ll take it from there.

  • Federico10's avatar
    Federico10
    Explorer | Level 4
    2 years ago

    Hi Nancy!

     

    I tried to check and uncheck the preference, and I have run both the simple and advanced reinstall. 

     

    But the problem still persists. When I turn on the compute, dropbox does not start automatically. I need to click on the dropbox icon, and then it starts. It is very frustrating. 

     

    The dropbox version is v194.4.6267

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the updates, Federico! Have you already reached out to our support team by any chance? 

       

      If yes, please send me your ticket number here. Otherwise, I can open a ticket for you to check this further.

      • Federico10's avatar
        Federico10
        Explorer | Level 4
        2 years ago

        My ticket number is 23449428. The problem is that they keep telling me to uninstall and reinstall the app, but I have done 1000 time and it does not work. May I get any advice that is more sophisticated than this? I use Dropbox for work and this issue is very annoying. 

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