Forum Discussion

Federico10's avatar
Federico10
Explorer | Level 4
2 years ago

Dropbox doesn't start up automatically after updating my Mac to Sonoma 14.3.1

Hi. I have a macOS Sonoma 14.3.1 and I recently updated it. Since the update, when I turn on the computer, Dropbox does not start automatically; I need to click on the dropbox app icon, and then it s...
desktop
Mac
Federico10's avatar
Federico10
Explorer | Level 4
2 years ago

Hi Nancy!

 

I tried to check and uncheck the preference, and I have run both the simple and advanced reinstall. 

 

But the problem still persists. When I turn on the compute, dropbox does not start automatically. I need to click on the dropbox icon, and then it starts. It is very frustrating. 

 

The dropbox version is v194.4.6267

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the updates, Federico! Have you already reached out to our support team by any chance? 

 

If yes, please send me your ticket number here. Otherwise, I can open a ticket for you to check this further.

  • Federico10's avatar
    Federico10
    Explorer | Level 4
    2 years ago

    My ticket number is 23449428. The problem is that they keep telling me to uninstall and reinstall the app, but I have done 1000 time and it does not work. May I get any advice that is more sophisticated than this? I use Dropbox for work and this issue is very annoying. 

    • DavidF1's avatar
      DavidF1
      New member | Level 2
      2 years ago

      Same problem here. Two machines (M2) both on Sonoma 14.4.

       

      Dropbox app in Menu bar is greyed out and hangs on "reconnecting to the internet, this will only take a minute." 

       

      Uninstall and reinstall has no effect. Simple or advanced.

       

      "Start Dropbox" on setup has been checked and unchecked. The login items are OK.

       

      Only solution is to quit the hanging app and then restart. It then goes through "Starting.... installing components.. etc." and behaves normally after that. You have to do that after every machine restart.

       

      Waiting for an update that fixes this. 

      • jypsilantis's avatar
        jypsilantis
        Explorer | Level 4
        2 years ago

         I have the same problem on my M1 Mac mini but Dropbox does autostart correctly on my Intel MacBook. Both are running Sonoma 14.4 (latest as at the time of writing).

         

        I tried a workaround on my Mac mini: for Finder, I dragged Dropbox to the dock and set "open at login" in the hope that this would autostart. Interestingly, this setting is not saved in this case - it appears to be forced off. 

         

        So it looks like the issue is restricted to M1, M2 etc Mac systems.

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