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JasG's avatar
JasG
New member | Level 2
11 months ago

Dropbox files are available in finder but aren't downloading to hard drive

Hi there.  I believe I have done what I am supposed to have done to have my dropbox files both in the cloud and on my hardd drive, but they are not being stored on the hard drive.  They are zero byte...
desktop
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi there JasG - sorry to hear you're having issues with this.

Can you please clarify your computer's exact OS version and the status and version of the Dropbox desktop app as shown in your menu bar?

Also, what happens when you right click on your files in your Dropbox folder and select the 'make available offline' option?

Any additional information is more than welcome!

JasG's avatar
JasG
New member | Level 2
11 months ago

Hi there Walter,

 

My OS version is 14.6 (23G80)

Does version v216.4.4420 seem like I am looking at the version number? 

When on right click on a file in my Dropbox folder and select the make available offline option, it seems to "download" the file (and now it is available).  I am just wondering why, since I have the make available offline box check (or don't have the online only box checked) in preferences, all my files are not being downloaded automatically.  Looking at around at other directories I am seeing that most of my files that I am not regularly using on the hard drive of this laptop (a relatively new laptop) are zero bytes.  As if when I installed the Dropbox app on this laptop the vast majority of files remained in the cloud.

Thanks for any advice you have.   I am happy I noticed this at a time when I am online most of my work days.

 

Jim 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Jim! v216.4.4420 is the most recent Dropbox app version indeed, so you’re looking at the right place. 

    Other than that, I’d like you to go to your Dropbox app preferences and send me a screenshot of your Sync tab; I’d like to check your current settings and see if there’s something enabled that explains what you’ve described.

    • JasG's avatar
      JasG
      New member | Level 2
      11 months ago

      It is (good) insane how quickly you people respond.  I wish you were in charge of my health care.  Stay tuned. I will get you screen shot when I get to my office.  

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