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Dropbox Folder randomly disappears from the MacOS Finder. If I force quit it shows up.
I am using the latest version of MacOS, Ventura 13.0.
I am using the latest version of the Dropbox desktop app, V160.4.4703.
The Dropbox folder appears in the new place in the Finder under Locations.
The problem is that this folder randomly disappears.
The only way to get the Dropbox folder to come back is to do a Force Quit Finder.
It is inconvenient to have to keep doing the Force Quit Finder multiple times a day to get the Dropbox folder to reappear.
This is a bug in the Dropbox Mac integration, and I would like it to be reported.
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I just got the problem again - after some time without an issue. I can successfully goto the /Users/bobr/Library/CloudStorage/Dropbox folder and see my documents there, but Dropbox is no longer in 'Locations'. The icon is visible in the icon bar and says that my files are up to date.
I seem to have worked around it by going to the folder, then dragging it into the locations.
I get the same thing with MacOS Ventura 13.5.1, Dropbox 182.3.6348, about once a week Dropbox disappears from Locations but continues to function. I go to ~/Library/CloudStorage and drag it back to Locations. Just a bit annoying.
- Walter
Dropbox Community Moderator
Hey Laurence S.4 - thanks for letting us know about this.
If you'd be willing to give this a go, could you try the latest stable version of the desktop app without reinstalling and let us know if you notice any difference?
I installed the latest stable version on Wednesday 6th and today, Sunday 10th Dropbox just disappeared from Locations without warning. I have been using it for the last two hours without any problems. There was no notification and I was using Safari at the time. I reinstated it as usual by dragging it from CloudStorage.
- Megan
Just checking in with you, to see how things progressed ever since yesterday Laurence S.4.
Everything has been fine since yesterday but it only happens about once a week so that is expected. I will let you know if it happens again and I will let it update to the latest beta as the last stable version didn't fix it.
Dropbox disappeared again from Locations on 17/9/2023 so I put it back from ~/library/CloudStorage. iMac Ventura 13.5.2, Dropbox 183.3.6997
After a week away with my Mac turned off, came back, restarted with an update to 13.6 and Dropbox had disappeared again from Locations on 1/10/2023 so I put it back from ~/library/CloudStorage. iMac Ventura 13.6, Dropbox 184.3.6480
- Sam DBX
Community Manager
Hi everyone,
Thank you for your reports.
This information is very helpful for our team to debug, and they're actively tracking it.
We'll post updates here once we have solid news.
Thank you for your patience,
Sam
