Forum Discussion

Steven-in-OC's avatar
Steven-in-OC
Helpful | Level 6
4 years ago

Dropbox Folder randomly disappears from the MacOS Finder

I am using the latest version of MacOS, Ventura 13.0. I am using the latest version of the Dropbox desktop app, V160.4.4703. The Dropbox folder appears in the new place in the Finder under Location...
desktop
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Steven-in-OC, since it's affecting both cloud services, which are now required to use the CloudStorage folder, it's possible there may be a specific issue with Finder on your device, since we haven't experienced this issue, and rebooting it seems to work.

AlvaroDiezMora's avatar
AlvaroDiezMora
Explorer | Level 4
3 years ago

I am experiencing the same issue, DropBox disappeared from my Finder. I tried rebooting, and it is still missing. I am running MacOS Ventura 13.4.1(c)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey AlvaroDiezMora, thanks for letting us know about this.

     

    What's the sync status and version of the Dropbox app, when you hover over the Dropbox icon in your menu bar?

     

    Did this happen after the update of the app to the new Dropbox for macOS version?

    • AllenB's avatar
      AllenB
      Helpful | Level 5
      3 years ago

      I have the same problem.  I'll find that the Mac isn't replicating to Dropbox and when I investigate, I find that not only has the software stopped running, but it's completely vanished.  This has happened twice in recent months.  

       

      There is clearly a Mac integration issue, and it would be nice to see Dropbox acknowledging that and doing something about it, instead of asking people to reboot their machines.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi there AllenB - sorry to hear about this.

         

        Could you let us know some additional information so that we can make sure we're on the same page?

         

        For example, what is your computer's exact OS version and the version and status of the desktop app installed there as shown in your menu bar?

         

        Have you reinstalled the desktop app since you first noticed this by the way? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for clarifying that for me, Allen. 

     

    Let us know if anything comes up!

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