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Forum Discussion

79schultz's avatar
79schultz
Helpful | Level 6
4 years ago

No errors, it just silently crashes when I try to open it. Yes, I cleared the cache, turned Airplane Mode on, while airplane mode was on I powered the phone down, let it sit a little, then powered it back on, made sure it was on and signed in, then turned airplane mode back off again. (I've been told turning airplane mode on does a certain amount of network clearing/refreshing????)

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi 79schultz, sorry to jump in here!

Odd to see that you experienced the same thing after uninstalling the mobile app. 

In this case, can I reach out to you via email in order for us to have a look at this internally? 

Cheers!
 
  • 79schultz's avatar
    79schultz
    Helpful | Level 6
    4 years ago
    Sure that's fine
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hi 79schultz!

      I reached out to your community-linked email address in order for us to investigate closely why this is happening. 

      Reply back as soon as possible, and we'll take it from there.
      • Bcfour's avatar
        Bcfour
        Explorer | Level 3
        4 years ago

        Same exact issue here. Pixel 6 Pro running Android 12L beta 3 (stable). Dropbox app crashes immediately after launching. See blue splash screen and then immediately closes.

        Wiped cache and storage. Nope. Deleted, rebooted, reinstalled. Nope. Disabled mobile network. Nope. Disabled wifi. Nope.
  • Reddo's avatar
    Reddo
    Explorer | Level 4
    4 years ago
    @Megan any update on this?
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey everyone!

       

      There has been a recent update to the Dropbox app that may fix this issue.

       

      So, please make sure you try to:

       

      1. Clear the cache of the Dropbox app from your device Settings. (Settings app>App & Notifications>Apps>Dropbox>On the Dropbox App Info, Tap on "Storage">On the Cache section press "Clear Cache") 
      2. Uninstall Dropbox, turn off your device and then on (do not restart) and reinstall it.
      • sehrandashnil's avatar
        sehrandashnil
        Explorer | Level 4
        4 years ago

        Tried that, still getting the same result

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