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Forum Discussion

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi 79schultz, sorry to jump in here!

Odd to see that you experienced the same thing after uninstalling the mobile app. 

In this case, can I reach out to you via email in order for us to have a look at this internally? 

Cheers!
 
79schultz's avatar
79schultz
Helpful | Level 6
4 years ago
Sure that's fine
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi 79schultz!

    I reached out to your community-linked email address in order for us to investigate closely why this is happening. 

    Reply back as soon as possible, and we'll take it from there.
    • Bcfour's avatar
      Bcfour
      Explorer | Level 3
      4 years ago

      Same exact issue here. Pixel 6 Pro running Android 12L beta 3 (stable). Dropbox app crashes immediately after launching. See blue splash screen and then immediately closes.

      Wiped cache and storage. Nope. Deleted, rebooted, reinstalled. Nope. Disabled mobile network. Nope. Disabled wifi. Nope.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hey Bcfour, happy Wednesday! 

        I just reached out to you via email too, since this is interesting. 

        Let's see what we can find out about this. 

        Cheers!
    • 79schultz's avatar
      79schultz
      Helpful | Level 6
      4 years ago
      Just curious Megan, did my email come through?
      • Reddo's avatar
        Reddo
        Explorer | Level 4
        4 years ago
        Same issue here, really annoying as I use it for work

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