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Forum Discussion

79schultz's avatar
79schultz
Helpful | Level 6
4 years ago
Sure that's fine
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi 79schultz!

I reached out to your community-linked email address in order for us to investigate closely why this is happening. 

Reply back as soon as possible, and we'll take it from there.
  • Bcfour's avatar
    Bcfour
    Explorer | Level 3
    4 years ago

    Same exact issue here. Pixel 6 Pro running Android 12L beta 3 (stable). Dropbox app crashes immediately after launching. See blue splash screen and then immediately closes.

    Wiped cache and storage. Nope. Deleted, rebooted, reinstalled. Nope. Disabled mobile network. Nope. Disabled wifi. Nope.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hey Bcfour, happy Wednesday! 

      I just reached out to you via email too, since this is interesting. 

      Let's see what we can find out about this. 

      Cheers!
    • ek10's avatar
      ek10
      Helpful | Level 5
      4 years ago

      hi

      same issues here
      dropbox crashing
      yes did the uninstall/clear cache/restart phone drills
      a few times
      didnt help the problem

      pixel 4a 4g
      android 12 security update feb 2022

      • Jeffmik's avatar
        Jeffmik
        Explorer | Level 4
        4 years ago
        Just got 270.1.4 and it doesn't work either.
  • 79schultz's avatar
    79schultz
    Helpful | Level 6
    4 years ago
    Just curious Megan, did my email come through?
    • Reddo's avatar
      Reddo
      Explorer | Level 4
      4 years ago
      Same issue here, really annoying as I use it for work
    • lufortiz's avatar
      lufortiz
      Explorer | Level 4
      4 years ago

      same issue with Pixel 5. running the latest OS and the latest dropbox from the app store.

      • Jeffmik's avatar
        Jeffmik
        Explorer | Level 4
        4 years ago
        Same issue with Pixel 6 Pro with 12L. Cannot start the Dropbox app BUT the app is associated to PDFs and will open from Gmail - and can save to Dropbox from there.

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