Dropbox for Android

Could you attach a video of what you're describing regarding the upgrade prompt you're seeing?

I have the same problem with blinking screen - Google Pixel 3, last updates installed

This blinking happens only with first run application after installation. If I run app next one, just blue dropdox screen appears.

https://www.dropbox.com/s/9f92dzboa38fqx8/2022-04-21%2022.05.18.mp4?dl=0 

Hi OrangeHog, thanks for the video. Does this same behavior occur when attempting to sign in when using cellular data?

Hello @Jay, thank you for your response!

I tried using only cellular data - the problem remained

Then I tried to use VPN service - and I moved to step further where I had to input security code (which I successfully received on my email), but when I wrote it, I received the same flashing screen 😞

Do you have any service on the phone which could be preventing the app from accessing official Dropbox domains, or any kind of battery saving measure?

Jay , I don't use battery savers. Tried to open dropbox.com in browser - everything worked great

Hi OrangeHog & Dreem2001, how are you today? 

Would it be okay for me to reach out via email, in order for us to look into this further? 

Let me know! 

Megan , shure! 

I filled MSN Messenger screen name in my profile with my email address - do you see it?

Hey OrangeHog! 

I just sent an email, to the address you have connected here on our Community. Reply back to me as soon as possible, and we'll work together there. 

Thanks a bunch! 

Megan Just added e-mail to MSN Messenger screen name as well. Thanks!

Hi Dreem2001! 

I just sent you an email! I'll see you there. 

Cheers!

Megan I received e-mail that ticket is closed but I can't look into it. The link forwards me to the common Support page. 🙂 

Hey Dreem2001, sorry to jump in, but are you still having issues with this?

Have you tried accessing your ticket through your email's inbox?

If you can't find it there, you might want to take a look at your spam/junk folder as well.

Otherwise, just let me know here and I'll open a new ticket for you  to look further into this issue. 

Hello. I still do not see the ticket but finally, I needed Dropbox to work on the mobile ASAP and spent some time to investigate.

It turned out that the problem is caused by enabled 2FA. I just disabled 2FA, installed the mobile app from scratch and login to the application without problems. After I enabled 2FA back. The app doesn't ask re-login. Than't all. 

What's a 2FA?

I read though entire section with reports of Dropbox app crashing right upon installation on Android devices. I didn't find a solution (though I did try different ritualistic tricks like clering the cash/ re-installing etc) to my very same problem on Oppo 6 (running on Android 12). To check one of the ideas found here (that the problem is with Android 12) I tried to install the App on my Samsung Galaxy S9 on Android 8: no deal - it won't even let me sign in correctly. 

So the problem is with the app, not with OS or the hardware - it's there where the engineers should look into.

And by the way - I am quite an old user to remember that everything worked perfectly at the beginning, and it worked very well as an extension with the best android file manager - ES Explorer - now an outcast on Google play (with no equal on the horizon) 

Hey ain15412, sorry to hear you're having issues with this.

Have you tried completely uninstalling the Dropbox mobile app from your device and reinstalling it anew? 

If you happen to be on the Basic plan, make sure to have no more than 3 devices connected to your account as you might be hitting your account's device limit.