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Forum Discussion

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey OrangeHog! 

 

I just sent an email, to the address you have connected here on our Community. Reply back to me as soon as possible, and we'll work together there. 

 

Thanks a bunch! 

Dreem2001's avatar
Dreem2001
Helpful | Level 5
4 years ago

Megan Just added e-mail to MSN Messenger screen name as well. Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Dreem2001! 

     

    I just sent you an email! I'll see you there. 

     

    Cheers!

  • Dreem2001's avatar
    Dreem2001
    Helpful | Level 5
    4 years ago

    Megan I received e-mail that ticket is closed but I can't look into it. The link forwards me to the common Support page. 🙂 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Dreem2001, sorry to jump in, but are you still having issues with this?

     

    Have you tried accessing your ticket through your email's inbox?

     

    If you can't find it there, you might want to take a look at your spam/junk folder as well.

     

    Otherwise, just let me know here and I'll open a new ticket for you  to look further into this issue. 

  • Dreem2001's avatar
    Dreem2001
    Helpful | Level 5
    4 years ago

    Hello. I still do not see the ticket but finally, I needed Dropbox to work on the mobile ASAP and spent some time to investigate.

    It turned out that the problem is caused by enabled 2FA. I just disabled 2FA, installed the mobile app from scratch and login to the application without problems. After I enabled 2FA back. The app doesn't ask re-login. Than't all. 

  • dmcity7's avatar
    dmcity7
    New member | Level 2
    4 years ago

    What's a 2FA?

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