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Forum Discussion

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey ain15412, sorry to hear you're having issues with this.

 

Have you tried completely uninstalling the Dropbox mobile app from your device and reinstalling it anew? 

 

If you happen to be on the Basic plan, make sure to have no more than 3 devices connected to your account as you might be hitting your account's device limit.

alexeymedvedevskih's avatar
alexeymedvedevskih
Explorer | Level 4
3 years ago
Hi. I want to leave my experience here. I have a new pixel 7 pro. at startup during authorization, everything hung and the screen blinked. There was already such behavior in the thread above. It worked for me after I removed one of the connected devices in the web version and enabled two-factor authentication. probably the removal of the old connected device helped more, but it is not at all clear why I did not receive a notification saying this. I think this is a bug. hope for a fix in the future

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