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Rinconman's avatar
Rinconman
Helpful | Level 7
2 years ago
Solved

Dropbox for macOS on File Provider - Right Click does not work and No Icons

I am have DB for Business. I have been a windows user but just got a new Mac Air with the M3 chip.  On latest Mac OS.  I installed DB.  After Install, I turned on in my Admin Console to allow Dropbox...
desktop
dropbox business
Install
Mac
  • Megan's avatar
    Megan
    2 years ago

    Hey Rinconman, thanks for posting here today! 

     

    Keep in mind that a file or folder with no icon means that it has been opened either by double-clicking or through a third-party application and synced.

     

    So, essentially this is normal for folders, no icon means there is at least one available file in the folder, but no online-only files. There can also be files that are available offline in the folder.

     

    You can see more about this here. 

     

    You should be able to follow the correct, normal steps of right clicking on your content, and choosing the online-only status for them. 

     

    I hope this clarifies!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshots and the additional information frogalope 

 

Could you update to the latest version of the app from this page and let me know how it goes? 

frogalope's avatar
frogalope
Explorer | Level 4
2 years ago

Thanks again, Walter. After the download and install, for a second it started looking like it was going to crank. Then I got the message that syncing is interrupted. My hard drive space went from 23 gigs available to 15.

 

Thanks,

Jackie

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you quit the app and relaunch it after rebooting your computer and let me know if you see any improvements frogalope?

    • frogalope's avatar
      frogalope
      Explorer | Level 4
      2 years ago

      Hi Walter. I was going to reboot when I realized that Dropbox had started going! It just finished syncing a few hours ago. Thanks a ton, you saved me hours and hours of stress.,

       

      Just a note that when this first happened I went to the App Store to check if there was an update and it said that I already had the App and offered no update.

       

      Have a great day,

      Jackie

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Glad to hear you're back up and running, Jackie. Thanks for keeping me in the loop too on this and have a  lovely weekend ahead!

         

        See you around the Community frogalope 

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