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TomFuller's avatar
TomFuller
Helpful | Level 7
3 years ago
Solved

Dropbox for Windows 11 Virtual Machine (Parallels) on Macbook M1 (Apple silicon) -- can't install

I'm trying to use Dropbox in a "Windows 11 Pro" virtual machine (under Parallels) on Macbook M1 (Apple silicon). When I attempt to install, I get an error message "Couldn't start Dropbox. Your device is not compatible with this version of the Dropbox app."  It states that I could use Windows 11 in S mode, but I can't be restricted to S mode. 

 

I installed Dropbox a month ago on the Mac (Ventura) side, and it installed (although it's awkward). I write some of my own apps (C# .Net) and need to have stable locations for many Dropbox files. I just installed the newest version of MacOS Dropbox but it conceals the drive locations of files in a way that wrecks the programmatic access from the Windows side. I therefore uninstalled Dropbox from the Mac side am now trying to install it on the Windows side.

 

I've used Dropbox happily for over a decade, but this has me stumped. Any help is most welcome. Thanks

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  • TomFuller's avatar
    TomFuller
    3 years ago

    Thanks to both you and Hannah. I think I may have found a work-around while searching the developer forum. I'll pursue that for now.

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  • timpalpant's avatar
    timpalpant
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Everybody,

     

    We’re happy to share that the latest builds of Dropbox support Windows-on-ARM, and they can be installed in Parallels Virtual Machines running on Apple Silicon. You can download the latest build here. 
     
    As always, we welcome your feedback and we are here to answer any questions. Thanks for being part of the community!
  • TomFuller's avatar
    TomFuller
    Helpful | Level 7
    3 years ago

    Is this for all Windows 11 on ARM Parallels, or only those running in S-mode?

  • timpalpant's avatar
    timpalpant
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    This is for all Windows 11 on ARM Parallels, and does not require S-mode. Thanks for clarifying!

  • TomFuller's avatar
    TomFuller
    Helpful | Level 7
    3 years ago

    Thanks to *you* for clarifying, and to the Dropbox team for fully supporting Windows 11 on ARM.

  • newmanaudio's avatar
    newmanaudio
    Helpful | Level 5
    3 years ago

    That is GREAT news!!

    I'll be returning to Dropbox, once the year of Sync usage that I've already paid for is close to running out!

     

    THANK YOU! THANK YOU!! THANK YOU!!

  • Craig P.13's avatar
    Craig P.13
    Helpful | Level 5
    3 years ago

    Hi Tim,

     

    I have just installed Dropbox for Windows 11 on Windows running virtually in Parallels on Mac Studio with Apple Silicon M2 Max processor ARM.

     

    Thank you for the addition of this software for Dropbox on Mac ARM machines!  😀

     

    Craig 

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