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Forum Discussion
Dropbox for windows says "reconnecting to internet"
Starting today, when I boot up my machine, Dropbox for Windows says "reconnecting to internet" indefinitely, although my machine is connected to the internet and the connection speed is good. How can...
perhaps then the problem is not related to the Internet startup speed, but the problem is present
just conducted an experiment.
on a computer where everything is fine with Dropbox at boot.
disabled the network card by software and rebooted.
After a complete reboot, when the dropbox booted up, I turned on the network card.
A local network and the Internet appeared.
Dropbox does not connect even though there is internet.
this is all similar to my situation.
Perhaps the network card initialization delays are different.
in my case they are obvious, in others they may not be noticeable to the eye
- Megan
Dropbox Community Moderator
Hey guys, thanks for the speedy responses!
First thing I'd like to ask the OS on the devices you're using, along with the Dropbox version you use there.
You can find the version by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu/task bar.
Is the issue resolved now and has the app connected to the internet successfully? What happens if you try to restart your machine now? Is the behavior the same?
Windows 10 pro 22H2 , Windows 7 pro
Dropbox version 194.4.6267
You don't have to restart your computer to find the issue.
just exit the running Dropbox (successfully connected)
then, disable the network interface (by software)
after that launch Dropbox again
and after Dropbox is fully loaded
also enable the network interface.
Dropbox will try to connect indefinitely even though there is internet.
This is an imitation of a problem that occurs when rebooting some computers that have a delay in initializing the network interface- Megan
Hey guys, thanks for all your patience!
We might need to escalate your case, or check some thing internally since we've exhausted all troubleshooting steps. Would you mind if I send you an email, in order for us to have a closer look into this?
- Hi Megan
If you read the rest of the posts carefully, especially those from rodper321, you will realise that we have uncovered a Dropbox bug that is easy to reproduce. We are all using Windows 10 and the up-to-date version of the Dropbox Windows client. Please could you follow rodper321's steps to reproduce and then report it as a bug to the developers?
Many thanks
Dave I just recently had this issue last week. I didn't change anything. Same MacOS same dropbox...I didn't upgrade or do anything different. This seems like a Dropbox issue.
MacOS X - Monterey - 12.7.2
Dropbox Version - V194.4.6267
Every time I start my computer, I get the "Reconnecting to the Internet. This may take a moment"
Again, I didn't upgrade anything in the last few weeks or months.
- Megan
Hi jun33, welcome to our Community!
At this point, if you've made sure that there are no third-party apps, VPN, firewalls that could be causing this, I'd suggest that you reach out to our Support about this.
If you're using a Basic plan, I can reach out on my end to you, since we'd need to have a look into this internally.
Let me know more!
