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Forum Discussion
Dave_Rado
2 years agoCollaborator | Level 10
Dropbox for windows says "reconnecting to internet"
Starting today, when I boot up my machine, Dropbox for Windows says "reconnecting to internet" indefinitely, although my machine is connected to the internet and the connection speed is good. How can...
rodper321
2 years agoExplorer | Level 4
Hello everyone!
Here are the steps to reproduce the issue:
- Ensure that Dropbox starts and connects successfully on your computer during boot or reboot. (Dropbox is set to start automatically with Windows.)
- Exit the running Dropbox application by closing the program.
- Disable the network interface programmatically. Open the Command Prompt by typing "cmd" in the Windows search bar and pressing Enter. In the Command Prompt window, type "ncpa.cpl" and press Enter. This will open the "Network Connections" window. Right-click on the network interface connected to the internet and select "Disable" from the context menu. After disabling the network interface, internet connectivity will be lost.
- Now, relaunch the Dropbox application. Since we disabled the internet earlier, Dropbox will attempt to connect unsuccessfully.
- After Dropbox starts, the application will fail to connect due to the lack of internet access.
- Reconnect the internet connection while Dropbox is still running. From the Command Prompt, type "ncpa.cpl" again and press Enter to open the "Network Connections" window. Right-click on the previously disabled network interface and select "Enable" from the context menu. After a moment, the internet connection will be restored.
- Observe that even though there is internet connectivity, Dropbox still fails to connect. The connection attempt persists indefinitely.
These steps simulate a scenario where there is a delay in initializing the network interface during computer startup. When such a delay is present, Dropbox fails to connect even when the internet connection is restored while Dropbox is running.
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