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Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
2 years ago

Dropbox for windows says "reconnecting to internet"

Starting today, when I boot up my machine, Dropbox for Windows says "reconnecting to internet" indefinitely, although my machine is connected to the internet and the connection speed is good. How can...
desktop
Error Messages
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey guys, thanks for the speedy responses! 

 

First thing I'd like to ask the OS on the devices you're using, along with the Dropbox version you use there. 

 

You can find the version by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu/task bar. 

 

Is the issue resolved now and has the app connected to the internet successfully? What happens if you try to restart your machine now? Is the behavior the same? 

jun33's avatar
jun33
New member | Level 2
2 years ago

I just recently had this issue last week. I didn't change anything. Same MacOS same dropbox...I didn't upgrade or do anything different. This seems like a Dropbox issue.

 

MacOS X - Monterey - 12.7.2

Dropbox Version - V194.4.6267

 

Every time I start my computer, I get the "Reconnecting to the Internet. This may take a moment"

 

Again, I didn't upgrade anything in the last few weeks or months.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi jun33, welcome to our Community! 

     

    At this point, if you've made sure that there are no third-party apps, VPN, firewalls that could be causing this, I'd suggest that you reach out to our Support about this. 

     

    If you're using a Basic plan, I can reach out on my end to you, since we'd need to have a look into this internally. 

     

    Let me know more!

    • jun33's avatar
      jun33
      New member | Level 2
      2 years ago

      Hi Megan,

       

      Thank you. I reach out to support via email. This is Personnal Essential account, which I get 3TB worth of storage I believe. So not the basic plan.

  • Paul S.80's avatar
    Paul S.80
    New member | Level 2
    2 years ago

    This is my problem, and here's my solution: 

    CANCELING DROPBOX
    The backup services has long been a zombie, proliferating useless "apps" that do stupid ancillary tasks.

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