Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
windows
Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey currentj, thanks for the additional info!

 

I'm chiming in here to see if we can narrow this down further.

 

I'd like you to quit the desktop app and see if you can replicate this behavior when Dropbox is not running. 

currentj's avatar
currentj
Helpful | Level 5
3 years ago

It still freezes when I select a file to open in my dropbox folder.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, currentj.

     

    If you're having the same issue with the app closed, that would indicate that this isn't really a Dropbox issue.

     

    I'm sure you've already tried this, but if not, can you also restart your computer, to see if that helps?

    • currentj's avatar
      currentj
      Helpful | Level 5
      3 years ago

      It is interesting that you believe it isn't a dropbox issue when it only happens with my dropbox folder.  All other folders and drives are working appropriately.  Yes, I have restarted and checked for other windows updates and storage issues.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        The thing is, when the app is not running, the Dropbox folder is just like any other folder on your computer.

         

        Can you also check how it behaves in safe mode? Maybe it's a permissions thing that might be affecting this.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions