Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
3 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
desktop
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Y Fong & Melman - thanks for your reports.

 

Can you please let us know approximately how many files you're syncing locally on the affected device(s)? 

 

Also, are you running any 3rd party apps that are monitoring, syncing or backing up your files? 

 

Any additional information or screenshots are more than welcome! 

Melman's avatar
Melman
New member | Level 2
2 years ago

Hi Walter, I have around 7TB of data that's set to online-only. I sync very little to my computer. I've been working from Dropbox like this for many years with no issues. This latest update has killed all syncing. No 3rd party apps running. I did all the suggested troubleshooting and the only thing that worked was reverting back to version  197.4.7629. Which subsequently Dropbox just auto-updated again to 202.4.5551 and killed my syncing again 🤦‍♂️

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, you can reach out to our support team directly for further assistance with account and device specific information Melman 

     

    Let us know if you have anything else to ask or add in the meantime. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!