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Forum Discussion
Dropbox freezes and crashes my file explorer.
Hello,
I am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi there Y Fong & Melman - thanks for your reports.
Can you please let us know approximately how many files you're syncing locally on the affected device(s)?
Also, are you running any 3rd party apps that are monitoring, syncing or backing up your files?
Any additional information or screenshots are more than welcome!
Hi Walter,
I appreciate the response. I am not using any 3rd party apps. I have been using Dropbox for years with no issues until this latest update. I, like @Melman, tried installing a previous and the problem went away until it was updated to the this current build. My problem is more severe, i had to hard restart Windows (or Windows restarts by itself) and eventually would not load Windows and j had to reset my laptop….
I also tried to reinstall Dropbox after resetting my PC, same issues arose. Very upsetting. Have you received other complaints from users?
Thank you!
I appreciate the response. I am not using any 3rd party apps. I have been using Dropbox for years with no issues until this latest update. I, like @Melman, tried installing a previous and the problem went away until it was updated to the this current build. My problem is more severe, i had to hard restart Windows (or Windows restarts by itself) and eventually would not load Windows and j had to reset my laptop….
I also tried to reinstall Dropbox after resetting my PC, same issues arose. Very upsetting. Have you received other complaints from users?
Thank you!
- Hannah
Hey Y Fong, can you try a more advanced reinstall of the application, to see if that helps?
- Hello,
I already did a reset of the PC. The folders that you asked me to remove in registry are not there. I need to file a complaint that my laptop is not functioning since the disaster. It freezes up randomly now even without Dropbox installed. I learned from others that they have also experienced issues with this Build. I hope Dropbox can assist in compensating for loss of computer.- Megan
Hey Y Fong, sorry to hear about that!
It's rather odd that you're experiencing this, even when the app isn't currently installed.
Do you recall, approximately how many files you had within your Dropbox folder? Is it possible that you were using more than 300K which is our app's soft limit?
