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Kunal's avatar
Kunal
Helpful | Level 6
3 years ago

Dropbox icon missing from menu bar on macOS Ventura

dropbox Icon missing from Menu Bar on macOS Ventura.   Before installing Ventura dropbox icon was visible in Menu Bar.   I stopped the dropbox application and restarted it and there was no ch...
desktop
Dropbox Basic
Mac
Setting up the apps
RebeccaLee's avatar
RebeccaLee
Helpful | Level 5
3 years ago

Megan Jay I have uninstalled and re-installed the Dropbox app four different times (using both of the methods you asked about, Megan) and the app is still not functioning on my computer -- no synch status icons on my folders, and no Dropbox app icon in my menu bar.  When I search for the dropbox app using spotlight it shows up as an option to click, but when I click it just opens my Dropbox folder in my finder window and doesn't launch the app.  I've also cleared lots of space in my menu bar, so there's plenty of room for it to show up there. The app is still running in the background somewhere, because it does show up in the CPU usage list in my activity monitor, but files from my dropbox folder are no longer synching with Dropbox.  

RebeccaLee's avatar
RebeccaLee
Helpful | Level 5
3 years ago

Megan Jay One correction to my last post. It does seem that files from my computer are synching to Dropbox in the background somehow, just status icons next to the files, no Dropbox app in the menu bar, and the dropbox app doesn't open when I search spotlight and click it there.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi RebeccaLee, thank you for reaching back to us, I hope you enjoyed your weekend!

     

    Can you try to perform an advanced reinstall using the steps mentioned here? 

  • Rafal Be's avatar
    Rafal Be
    New member | Level 2
    3 years ago

    Hey,

    Just to report, I have the same issue. No matter how much I try I can't get the icon and so cannot access any settings.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Rafal Be, just to make sure we're on the same page, have you also tried an advanced re-install, using the steps I provided above? 

  • Rafal Be's avatar
    Rafal Be
    New member | Level 2
    3 years ago

    Hey, yes, I've tied everything.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Rafal Be, can I just send you an email, in order for us to have a closer look into this? 

  • HHelenHH's avatar
    HHelenHH
    New member | Level 2
    3 years ago

    I am having the same problems on Mac Ventura

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi HHelenHH, I'd be happy to help! 

     

    Since this is a long thread, with some troubleshooting steps, would you like to tell me if you've tried any of these steps on your end?

     

    Just asking in order for us to be on the same page here. Also, when did you start having this issue? 

     

    Keep me posted!

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