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Alex M.76's avatar
Alex M.76
Explorer | Level 4
10 years ago
Solved

Dropbox Icon missing Windows 10

I fired my laptop up a couple of days ago and I noticed that the dropbox icon in the taskbar was missing.  I checked task manager and dropbox is running theres just no icon and if I kill the task and double click on the dropbox exe it loads the app but does not show the Icon so I am unable to check my settings or anything else.  Oddly enough it is still working fine on my main desktop.

I have completely uninstalled dropbox and reinstalled a couple of times but there is no change to my issue. 

Also, when I launch the installer, after it has downloaded the dropbox files via the installer it doesn't actually launch the install process to let me input my user account or link my files but if I check task manager it shows that dropbox.exe is running.

I am somewhat confused, can anyone help?

 

I have checked my AV and no issues there but I would assume if it was something to do with AV it would stop the app from being loaded

desktop
Setting up the apps
sync
windows
  • Lori L.9's avatar
    Lori L.9
    9 years ago

    Hi, I had this same (infuriating!) problem and fixed it thusly:

    Right click on the systray area 

    select Properties

    then select Notification area > customize

    At the top there is a link to "Select which icons appear on the taskbar"

    Go in there and toggle whatever setting you see for your dropbox icon.

    Exit out -- should be fixed.

     

    In my case the dropbox icon was set to "on" and I toggled it off. After exiting the dialog, I had my dropbox icon back in the "show hidden icons" area. I repeated the above and toggled the dropbox icon back to "on" and now it is back in my systray where it belongs.

    I hope this helps someone.

    Lori

     

  • Hoovey's avatar
    Hoovey
    7 years ago

    Solution: as of Sep 15 2018, right click on taskbar in windows, select "Taskbar settings," and scroll down to section "Notification Area," and select "Select which Icons Appear on the Taskbar." here you should see DROPBOX and can turn it on! 

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  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey Doug1212, let’s see what we can do about it! 
     
    For starters, if you’re not seeing any other sync icons, then it’s highly likely that there’s an issue with the installation, so it would be best if you uninstalled & re-installed once to see if that's the fix. 
     
    Would you mind giving my suggestion a go whenever you a bit of spare time or let me know if I’ve misunderstood in any way? Thanks! 
  • faxhamil's avatar
    faxhamil
    Explorer | Level 4
    6 years ago

    Dropbox was NOT one of the options in the Notifications areas. 

    My Dropbox account is active and I can log into it on my browser. 

  • Leigh3's avatar
    Leigh3
    New member | Level 2
    6 years ago
    Dropbox does not appear on my list
  • Ros L.'s avatar
    Ros L.
    Explorer | Level 4
    6 years ago

    Given the number of people who keep posting about this problem (I have done twice, several months apart.  It was fixed but happened again) there is clearly a major conflict between Dropbox and Windows 10 - probably because Microsoft would prefer us all to pay for space on its cloud rather than pay for space on Dropbox.  However, whatever the problem, IMO it's about time the two companies got into conversation and sorted it out between them

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey faxhamil &  Leigh3, thanks for pinging me here regarding this matter. While you can reference the hints & tips relayed on this resource as a great starting point, can you elaborate a bit on that for me please? 
     
    Did you notice that recently? If so, have you by any chance diagnosed that along the way? 
     
    Additionally, I remember working on that with you Ros L.; has this re-surfaced again?
     
    Please let me know of your findings & we’ll go from there!

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