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ccjc4sub's avatar
ccjc4sub
Helpful | Level 6
4 months ago
Solved

Dropbox icon overlays in File Explorer require manual refresh (F5) to display correctly.

Application Affected: N/A Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Hi Dropbox team, I’ve encountered a consistent issue wi...
desktop
windows
  • ccjc4sub's avatar
    ccjc4sub
    2 months ago

    GREAT WORK to the team.  Appears to be solved as no longer have the problem.  PLUS, the status column in MS Explorer for dropbox files now have a circle with Check box inside, AN ADDED BONUS.  Really appreciate your work......  Keep up the Benchmark Work.  MS could learn from you.......

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Thanks for the update, ccjc4sub​.

If the issue affects other apps/programs and not just the Dropbox app and folder, this still leads me to believe it's not caused by the Dropbox app.

Are the icons you see the same ones as in the screenshots in the thread I linked in my previous reply?

Have you tried uninstalling OneDrive and restarting your computer, to see if that makes any difference?

ccjc4sub's avatar
ccjc4sub
Helpful | Level 6
4 months ago

No no no and no.  THE PROBLEM ONLY HAPPENS WHEN DROPBOX IS RUNNING AND ONLY THEN.  The other apps are not affected, only the other app icons' overlays (shortcuts) icons are switching from diagonal arrow (default) to brown box with a lid and sometimes to green circle with check mark.  I can run seemingly for days without the issue and if I open Dropbox, the problem appears.  Now, with that information how can you conclude other than it being a Dropbox problem.  It might by some quirk be something else but I do not think so.  BTW my earlier research on the problem sure indicated others have the same problem.  Same behavior has also been associated with OneDrive which I have eliminated as a source.

With info I provided you should be able to duplicate.....

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