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Silicon Valley Engineer's avatar
Silicon Valley Engineer
New member | Level 2
5 years ago

Dropbox installation failed with error 0x80096005

Hello,   I have just got a new laptop with McAfee LiveSafe security and I am having trouble installing Dropbox.    When I try to install it, I get this error message:   Dropbox Installer Dropb...
Install
MNJ's avatar
MNJ
New member | Level 2
3 years ago
Help
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey MNJ, are you having trouble installing the Dropbox desktop application with the same error message as the OP?

     

    Any additional info would be really helpful.

    • MNJ's avatar
      MNJ
      New member | Level 2
      3 years ago
      I had to leave the new dell with tech support at Office Depot
      They couldn’t get it to load either
      The same error code continues to come up
      They have it now
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey MNJ, I hope you’re doing well. 

         

        Can you let me know what’s the exact OS version of the device on which you’re having this issue?

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