Forum Discussion

Energirad's avatar
Energirad
New member | Level 2
2 years ago

"Dropbox is ending support for Windows 7, 8 and 8.1" message but I'm on a Windows 10 PC.

I get an error message on the screen when starting my PC: Dropbox is ending support for Windows 7, 8 and 8.1. Then I get a message telling me to quit Dropbox. Why do I get this when I have Windows 10...
desktop
Error Messages
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Energirad, just checking in with you to see if you've had the time to try out the uninstall process and how it turned out!

Energirad's avatar
Energirad
New member | Level 2
2 years ago

Yes I have tried. Unfortunately the same result with the same message to quit Dropbox

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, can I send you an email in order for us to have a closer look into this Energirad? 

    • Energirad's avatar
      Energirad
      New member | Level 2
      2 years ago

      Ja gjerne det

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Just sent you the email, I'll see you there Energirad! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!