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Andrew O.10's avatar
Andrew O.10
New member | Level 2
8 years ago
Solved

Dropbox Issues with Mac OS Mojave

Users on Mac OS Mojave are experiencing an issue with Dropbox, their computers have become extremely slow. It works fine when Dropbox is not running. When Dropbox app is relaunched, it takes about 3...
desktop
Mac
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Hi again everyone, could you check if you’re running the beta version of the Dropbox desktop app? 
 
You can do install our latest stable version by unchecking the box next to "Early releases" here and then redownload the app.
 
Keep me posted with any updates!
Maureen4's avatar
Maureen4
Helpful | Level 5
8 years ago

One computer has the old version of dropbox and one has the latest stable version and same problem with both. You, Dropbox, really need to do something to check what the problem is with your software and Mojave not keeping asking users to do stuff that doesn't help.

  • Maureen4's avatar
    Maureen4
    Helpful | Level 5
    8 years ago

    I have a Macbook laptop and iMac desktop both not syncing after Mojave upgrade. I did all the usual troubleshooting...quitting dropbox, deleting dropbox, reinstalling newest version, etc. None of that worked. These are the things the dropbox technical person recommended. However, it is clearly some glitch in the Dropbox software related to working with Mojave not my computers. One of my computers deleted the 770,000+ files I have in my Dropbox and then started "syncing" and reinstalling them after I installed new Dropbox software. After "syncing" for days, Dropbox is now working on my desktop but my laptop is still "syncing" the 770,000+ which really means redownloading everything. Presumably when it finishes it will be OK.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago
      If anyone is still experiencing these issues, since there haven’t been any reports outside of this threads, I’d recommend writing to our support team to investigate this further.
      • chabig's avatar
        chabig
        Explorer | Level 3
        8 years ago

        I have a 2016 MacBook Pro that's running 10.14.1 and Dropbox 61.4.95 without problem. But my 2014 Mac Mini booted from an external SSD crashes when Dropbox is running. The machines gets slower and slower, beachballs, and eventually hard crashes by shutting itself down.

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