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capellifabio's avatar
capellifabio
Helpful | Level 5
3 years ago
Solved

Dropbox latest update & location

Hey everyone. I just saw the latest update for OSX and I am extremely afraid. They are saying the main dropbox folder will change location and path.  I have multiple machines and projects synced wi...
desktop
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for taking the time to post here today, capellifabio.

     

    Indeed, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage

     

    There's no way around this at this time, as this is an update that will need to happen sooner or later, but we appreciate your feedback about this.

     

    You can take a look at some more info on what to expect with the update and any possible limitations here.

     

    Let us know if you have any questions.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I understand where you're coming from, capellifabio.

 

Most issues such as this can be resolved when upgrading to the most recent version of macOS, if that's something that you could possibly do at some point.

 

I will make sure to let our team know of your situation, though, and pass along your feedback.

 

As for you, markus_4x4, you mentioned that the app won't start; are you getting some kind of startup error?

 

If you hover over the Dropbox icon in your menu bar, what's the sync status and version of the app?

markus_4x4's avatar
markus_4x4
Explorer | Level 4
3 years ago

Hi Hannah,

yes, of course:

First:

"Dropbox cannot start - Dropbox ran into a connection issue"

and then:

"Couldn't start Dropbox - This may be a temporary error ..."

--> it wasn't temporary. Restarting didn't help, reinstalling didn't help. Only solution that works:

- completely deinstall, advanced install and BEWARE OF UPDATING to the new Dropbox version, where the folder is moved to the cloud storage location. Because THIS CAUSES THE ERROR.

My log-file looked pretty much the same like the error logs of all the other user, who encountered the same issue (and that's a lot of user, I guess ;).

I'm running Monterey 12.6.3 - on Intel-base. So maybe your migration to a version that supports Apple silicon and the new cloud storage API from Apple is not compatible to Intel silicon and/or older macOS Versions.

As I'm running the older Dropbox version now (and it's working), I'm not able to reproduce the issue anymore.

However the app always notices that there is an update. I'm gonna ignore this message for now.

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