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engirah's avatar
engirah
Helpful | Level 5
19 days ago
Solved

Dropbox library problem "unable to find valid certification path"

We started experiencing certificate issues with dropbox jar file libraries a week ago, for 2 days then resolved. Today we are experiencing t6he same. Our Apps cannot access the files. The error mes...
desktop
Third Party Integrations
  • Rich's avatar
    Rich
    18 days ago
    engirah wrote:

    The sdk version running for all our clients is 4.7.1

    This is likely a result of outdated root certificates in the SDK version that you're using. You can read more about it here and here. You'll need to update to the latest SDK version.

engirah's avatar
engirah
Helpful | Level 5
18 days ago

Hi Jay​ 
The OS is Windows 10 & Windows 11
The sdk version running for all our clients is 4.7.1

Rich's avatar
Rich
Icon for Super User II rankSuper User II
18 days ago
engirah wrote:

The sdk version running for all our clients is 4.7.1

This is likely a result of outdated root certificates in the SDK version that you're using. You can read more about it here and here. You'll need to update to the latest SDK version.

  • engirah's avatar
    engirah
    Helpful | Level 5
    18 days ago

    Noted
    My main challenge is manually cycling all my clients to update their versions with current sdk7.0.0
    If given a 24 hours window, that will greatly help

     

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      18 days ago
      engirah wrote:

      If given a 24 hours window, that will greatly help

      This was originally announced 18 months ago, and the rollout has already occurred. I don't think Dropbox would be able to give you a window to update your app. That would require them to roll back the work they've already done which would affect everyone using the API.

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