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dropturtle
3 years agoExplorer | Level 4
Dropbox MacOs 13.6. cannot launch
hi there, i experience a stubborn error when trying to launch dropbox. deinstalled and reinstalled a couple of times with the help of an deinstaller app. i have an error log. where do i post it? d...
dropturtle
3 years agoExplorer | Level 4
dear hanna,
yes. this is what happend 👍
the problem with dropbox started after a reinstall of macos and restoring of all the data from a backup.
usually all programms play well by doing so.
but this time dropbox refused to start stubbornly after the restore. did not say why, though.
so i deleted dropbox (only the app first) and reinstalled it. still did not start up.
so i used a deinstaller app to deinstall everything connected with dropbox. prefs, caches, etc.
that still did not help.
then i used the extended install procedure as described- with terminal and all.
that also gave me some errors. mainly because the dropbox folder was in the "wrong" location.
after i understood this it worked again.
seems to me mainly a dropbox bug in respect to the folders location.
now the folder is back in the old location (did the installer like this) and i wonder why was ist in the other location (cloudstorage...) in the first place?
thanks again and best wishes, kai
Hannah
Dropbox Community Moderator
3 years agoHey again, Kai!
The Dropbox folder was moved to the CloudStorage location initially, after the update to the Dropbox for macOS on File Provider.
You can read more about this change here and here.
Is the application now working okay otherwise?
- dropturtle3 years agoExplorer | Level 4
hi hannah,
thanks for explaining.
i must have changed that in the past then?!
i don't really understand the pros and cons of this Dropbox for macOS on File Provider.
but i just won't update then. there seem to be no disadvantages.
i wanted to check for updates in dropbox, but there is no way to do this anymore??thanks again! kai
- dropturtle3 years agoExplorer | Level 4
hi hannah,
will the app inform me about the updates?
i have not seen such notifications in the past.
i really prefer to know if and when and what an app does on my computer...best wishes, kai
- Hannah3 years ago
Dropbox Community Moderator
What is the behavior you've been seeing so far regarding this, Kai? Have you been getting notifications on what's changing on the app each time it updates?
- dropturtle3 years agoExplorer | Level 4
like is said. no notifications regarding updates. but about changes of content.
notifications are all turned on.
- Jay3 years ago
Dropbox Community Moderator
In general, the Dropbox desktop application would update silently in the background in order to ensure the app functions correctly with new updates and changes.
- dropturtle3 years agoExplorer | Level 4
so dropbox does not notify me if an update is being made?
can i still somehow do updates manually? i don't like it at all when apps update without me knowing... - Jay3 years ago
Dropbox Community Moderator
Currently, there isn't a method to prevent the app from updating automatically, to switch it to manual updating, at this time.
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